At Matrix Sols, we prioritize customer satisfaction. However, we follow a transparent refund policy for our services. Please read this policy carefully to understand the conditions under which refunds may be granted.
If you have made an advance payment for a service that has not yet been initiated, you are eligible for a full refund. In case of unsatisfactory service delivery, refunds may be processed after a review of the issue, as per our terms. Customized projects or solutions that require specific resources are non-refundable once the development process begins.
Refunds will not be processed under the following circumstances:
To initiate a refund request, follow these steps:
If you have any questions about our refund policy, feel free to reach out to us: